Privacy Policy
KOMOREVILLAGO (hereinafter referred to as "we," "us," or "our") establishes this Privacy Policy (hereinafter referred to as the "Policy") regarding the handling of personal information of users (hereinafter referred to as the "Customer" or "Customers") of the website operated by us (hereinafter referred to as the "Site").
1.Management of Personal Information
We shall maintain Customers' personal information in an accurate and up-to-date state. To prevent unauthorized access, loss, damage, alteration, or leakage of personal information, we shall take necessary measures, including maintaining security systems, establishing management structures, and thoroughly training employees, and shall implement safety measures to ensure the strict management of personal information.
2. Purpose of Use of Personal Information
Personal information received from Customers shall be used for the following purposes:
・To provide our services, and to analyze and utilize information for service improvement.
・To respond to inquiries and requests from Customers.
・To deliver important notices from us, as well as advertisements related to events, products, and services
・To maintain and manage the Site, and to notify Customers of changes to the terms of service and policies.
3. Provision and Disclosure of Personal Information to Third Parties

We shall appropriately manage the personal information received from Customers and shall not disclose, transfer, or sell personal information to any third party, except in any of the following cases:
・When the Customer has given their prior consent.
・When disclosure is required based on laws and regulations.
・When it is necessary to fulfill legal obligations that we must comply with.
・When it is necessary to protect critical interests such as life, health, or property.
4. Disclosure, Correction, and Suspension of Use of Personal Informationovision to Third Parties
When a Customer requests the disclosure, correction, addition, deletion, or suspension of use of their own personal information, we shall promptly respond in accordance with laws and regulations after verifying the identity of the requester. If you wish to make such a request, please contact the inquiry desk listed below.
5. Security Measures

To prevent the loss, leakage, or alteration of information collected from Customers, we shall take necessary and appropriate measures and strive to ensure the safety and security of personal information.
6. Changes to this Policy
We may update the contents of this Policy from time to time. Any changes shall be posted on the Site and shall become effective from the time they are posted.
Specified Commercial Transactions Act Disclosure
■Website Name
KOMOREVILLAGO
■Website URL
https://komorevillago.com
■Representative:
Yoshinobu Ogawa
■Address
2194 Shinkaicho, Hikone City, Shiga Prefecture 521-1135, Japan
■Phone Number
0749-32-9006
■Service Provided
Accommodation
■Booking Confirmation
Bookings are confirmed at the time the reservation is made.
■Payment Methods
Cash
Credit
CardQR Code
Payment
E-money
■Service Timing
During the period of stay
■Refunds
Due to the nature of accommodation and services, refunds cannot be provided after the stay has concluded.
■Cancellation Policy
・No-show / Same-day cancellation: 100% of the accommodation fee
1 day before arrival: 70% of the accommodation fee
2 days before arrival: 50% of the accommodation fee