Check-in is from 15:00 to 18:00, and check-out is from 8:00 to 10:00 the following morning. Check-in is from 3:00 PM to 6:00 PM, and check-out is from 8:00 AM to 10:00 AM the next morning.Please contact us in advance if you plan to check in after 6:00 PM or check out before 8:00 AM.
What are the operating hours for the reception building?
■Adult rates apply to junior high school students and older. ■Children aged 4 to elementary school students receive a 30% discount on the accommodation fee. ■Children aged 3 and under stay for free.
Is there a cancellation fee?
Cancellation fees will be charged as follows: ■Same day or No-show (without notice): 100% of the room rate ■1 day prior: 70% of the room rate(前日：宿泊料金の70％) ■2 days prior: 50% of the room rate
Can minors stay at the property alone?
We do not allow minors to stay by themselves.
Can you issue a receipt?
We will issue a tax invoice compliant with the invoice system.
Is it possible to make a same-day reservation?
We do not accept same-day bookings. Please make your reservation at least two days prior to your stay.
Can I send my luggage to the facility in advance?
Available upon request. Please consult with us in advance.
Rooms
What is the maximum occupancy for each room?
Luxury：２-６guests Executive：２-５guests Superior：２-３guests Children aged 3 and under are not included in the guest count.
How many beds are there?
The number of beds is as follows: Luxury：4 Beds + 2 Sofa Beds Executive：4 Beds + 1 Sofa Bed Superior：2 Beds + 1 Sofa Bed
What size are the beds?
All beds are single size.
Do you have bed guards?
We do not provide bed guards. We kindly ask guests to prepare their own if needed.
Is there parking available?
Luxury：４spaces Executive：２spaces Superior：２spaces Please contact us if the number of vehicles exceeds these limits.
Are there pet-friendly rooms?
Yes, we have them. Please select the option with "Pet ○" on the reservation page.
Meals
What kind of dinner options do you have?
"Komorebi Course": Featuring an abundance of local vegetables."Omi Beef Yakiniku Set": Shiga's famous brand of beef."Standard BBQ Set": A variety of beef, pork, and chicken.For breakfast, we provide healthy options such as Greek yogurt.
What time is dinner?
Your meal is ready in your room, so please feel free to enjoy it whenever you like. *Please note that quiet hours start at 10:00 PM. We kindly ask you to be considerate of others.
Are there dishes and utensils?
Yes, we provide plates, cups, chopsticks, knives, forks, and spoons, including items for children.
Are there cooking facilities available?
BBQ grills, microwaves, and toasters are provided in all rooms and are free to use regardless of your plan. We also lend out skillets and kitchen knives for those on the "Room Only" (No Meals) plan.
Can I add extra meals on the day of my stay?
We apologize, but we do not offer a breakfast-only option.
Can I bring my own food and drinks?
Yes, you are welcome to bring your own.
Can I bring my own food and drinks?
Yes, you are welcome to bring your own.
Can I order drinks?
Located right in front of the reception building, our food truck offers light bites like acai bowls by day, and a selection of alcoholic beverages by night.
Can we still have a BBQ if it rains?
Yes. The BBQ area is covered (tarp or gazebo), so you can enjoy your meal regardless of the weather.
I’m on a "Room Only" plan. Can I still use the BBQ grill? Also, do I need to bring my own charcoal?
This equipment is provided in your room for your convenience. Please feel free to use it as you like.As it is gas-powered, no charcoal is required.
Facilities
Is Wi-Fi available?
Available in every room.
Are there toilets and showers?
Yes, each guest building is equipped with its own toilet and shower.
What facilities/appliances are available?
The following equipment is available for your convenience:A BBQ grill, fireplace, bathtub, vanity, toilet with bidet functions, microwave, electric kettle, refrigerator, toaster, air purifier, air conditioning, AI concierge tablet.
What amenities are provided?
We provide shampoo, conditioner, body wash, face towels, bath towels, a toothbrush set, a comb, a hair dryer, a razor, outdoor slippers, a fabric deodorizer spray, and a lint roller.Please note that skincare products and roomwear are not available.
Is there a smoking area?
Smoking is strictly prohibited indoors, inside the dog run, and in all common areas, including around the fire pit.Smoking is only permitted on the wood deck.
How can I use the tent sauna?
Please select it as an option when making your reservation. It is also available for a fee at the reception building on the day of your stay.
Are there vending machines?
No, we do not have vending machines on-site.
Dogs
Can I stay with pets other than dogs?
We do not accept pets other than dogs.
Are there additional fees for bringing a dog?
The accommodation fees for dogs are as follows: ■Small / Medium-sized dogs: 2,200 yen per dog ■Large dogs: 3,300 yen per dog
How many dogs are allowed per room?
There is no limit on the number of dogs. Please use your best judgment based on the size of the room.
Is there anything I need to bring for my dog?
Please bring your rabies vaccination certificate and combined vaccination certificate (or antibody test certificate) with you on the day of your stay, or send them to us in advance by email or fax. EMAIL: komore@komorevillago.com FAX: 0749-46-5453 *When sending, please be sure to include ① your name, ② your contact information, and ③ your planned stay date and time.
Are there any rules or precautions I should know about when staying with my dog？
We offer a special dog meal featuring Omi beef liver and vegetables.Please select this option when booking. 60g: 600 yen / 100g: 900 yen
Do you provide snacks for dogs?
We have delicious dog jerky available! Please purchase it at the reception building.
Other
Are there any convenience stores or supermarkets nearby?
There is a LAWSON convenience store right next to the facility. There are also several supermarkets within a 15-minute drive
Can we bring our own fireworks?
Only commercially available handheld fireworks are permitted. Please use them in the designated areas.Loud or rocket fireworks are strictly prohibited as they disturb other guests.
Do you offer a shuttle service?
We are sorry, but we do not provide shuttle services.
If you have any other questions, please feel free to contact us.
